Website Riyadh Air
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Job Summary
Company Name : Riyadh Air Careers
Job : Manager Jobs
Location : Doha, Qatar
Job Type :Regular Full-Time
Job Summary
Riyadh Air, headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a new, digitally native airline, connecting the kingdom to more than 100 destinations.
Riyadh Air is seeking a Manager, Lounges to join our Guest Experience team. As the Manager – Lounges, you will be responsible for developing and managing lounge products and services across Riyadh Air’s network to provide an exclusive, premium experience for our guests.
JOB PURPOSE:
This role will focus on the development and management of products, services, and flows and will collaborate with the Lounges operations team.
The successful candidate will have a proven track record of managing lounge or hospitality operations, as well as experience collaborating with cross-functional stakeholders to deliver high-quality experiences.
KEY ACCOUNTABILITIES:
- Develop a value proposition and product offering for lounges at the Riyadh hub and outstations.
- Oversee lounge construction, fit out, and launch.
- Manage ongoing lounge operations, including internal teams (hiring and staffing lounge leadership, inventory) or external vendors (security, catering services, maintenance).
- In collaboration with catering and in-flight experience teams, be responsible for menu planning and design.
- Ensure top-tier health & safety standards are developed and followed.
- Propose innovative new lounge concepts that disrupt the traditional airline lounge paradigm to reach new guests using a cost-efficient, operationally feasible, and guest-centric approach.
- Regularly review product quality and research new vendors.
- Generate revenue through managing other airline lounge access.
- Monitor and evaluate the effectiveness of lounge offerings, supplier performance, and guest satisfaction, and make recommendations for improvements.
- Keep up to date with industry trends and best practices to ensure that Riyadh Air’s lounge offerings remain competitive and effective.
- Develop and manage budgets for lounge operations and make recommendations for cost savings.
PROFESSIONAL EXPERIENCE:
- Minimum 5 years of experience in of experience in managing airline lounge operations or similar hospitality experience (e.g., large restaurant).
- Experience leading teams and collaborating with stakeholders at all levels of the organization.
- Proven track record of managing airport operations to deliver an exceptional guest experience.
- Experience managing budgets and operations schedules.
ACADEMIC QUALIFICATIONS:
- Bachelor’s degree in Aviation, Hospitality, Business Administration or a related discipline is preferred field is preferred.
SKILLS
- Strong leadership and management skills, with the ability to motivate and develop teams.
- Excellent command of English spoken and written.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Strong problem-solving and decision-making skills, with the ability to manage complex operations in a fast-paced environment.
- Knowledge of airport operations industry trends and best practices.
- Experience in project management tools and software.
- Excellent verbal and written communication skills.
COMPETENCIES:
- Drives Vision and Purpose – Paint a compelling picture of the vision and strategy that motivates others to action.
- Communicates Effectively – Developing and delivering multi-mode communication that conveys a clear understanding of unique needs of different audiences.
- Health and Safety – Applying a combination of training skills, experience, and knowledge to perform a task safely.
- Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Customer Focus – Building customer relationships and delivering customer centric solutions.
- Ensures Accountability – Holding oneself and others accountable for meeting commitments.
- Teamwork & Collaboration – Building partnerships and working collaboratively with others as a team to meet shared objectives.
The city that is already transforming the way we live is now redefining the way we fly. Riyadh Air, a brand-new chapter in the sky. The new national airline that’s shaping the future of flying.
How to Apply Online
Please fill out our application form and upload your CV for our review and consideration if you are interested in applying and believe you are a good fit for this position.
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To apply for this job please visit riyadhair.tal.net.